
TIS-Web Frequently asked questions
Quick Reference Guide Reports - Example: Driver Reports
TU00-0881-0055502 © Continental Trading GmbH 64
TIS-Web 3 • Edition 12/2008
Continued Topic: Logging on
Forced sign on Why does an extended login screen appear and not the TIS-Web home page?
In this case, a connection to the TIS-Web Server with your login data is still active,
e. g. after closing Microsoft
®
Internet Explorer inadvertently.
As you can only log on to one TIS-Web Service with your login data at any one time,
an extended login procedure is necessary to either re-establish an interrupted con-
nection or to establish a connection with another computer.
If several users can use TIS-Web at the same time, you need a correspondingly gre-
ater number of accounts with access data. Please contact your service partner about
this.
Topic: Logging off
Forced sign off You want to continue working with TIS-Web after a break. Why can't you save any ent-
ries or modifications after this time?
If you don't make any entries within 20 minutes, the connection to the
TIS-Web Server is cut automatically.
This "forced sign off" helps to avoid
• the TIS-Web Server being used unnecessarily by a connection that is no longer
needed.
• third parties gaining access to your data through a connection that you no longer
need.
Topic: Information and assistance
Support If you have any questions resulting from your daily usage of TIS-Web that cannot be
answered using the documentation...
…please contact Continental Trading by clicking on Contact in the Digital Tachograph
Information Portal (http://dtco.vdo.com).
... or go to the FAQ page on the Internet (
(http://www.dtco-user.com/faq) where you will find up-to-date information, answers
to your questions and problem solutions.
For Great Britain:
… please contact Continental Automotive Trading UK Ltd at
www.tis-web.co.uk.
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